GRIEVANCE AND COMPLAINT PROCEDURE


The following procedure is in effect for any person who is the recipient of, or who
has witnessed, alleged acts of discrimination, violation of privacy or access
rights, or other circumstances precipitating a specific complaint, and follows
guidelines established by the National Accrediting Commission of Career Arts
and Sciences, 3015 Colvin Street, Alexandria, VA, 22314  (703)  600-7600. 
Students are informed of the policy at the beginning of their
program.  Students are given access
to this policy via the catalog, student handbook and the school website.

A.   The Administration of the school shall be notified in
writing on the designated forms provided by the school, of the specific act
alleged to have occurred.  Such
notice shall be submitted within 10 days of the alleged act.

B.   A member of the Administrative Staff shall meet with the
complainant within 10 calendar days from receipt of the written complaint.
 This meeting will be for the purpose of gathering facts, evaluation and
hopeful resolution of the complaint.  If the problem cannot be resolved,
the complaint will be referred to the school’s complaint committee.
 Written documentation of the above mentioned meeting shall be kept in the
school’s complaint file with a copy provided to the complainant.
  

C.  A Complaint Committee
consisting of at least 3 staff members (a member of this committee
may not   be a   respondent to the charge) shall meet
within twenty-one (21) calendar days of receipt of the complaint to review
allegations. If additional information is
required from the complainant a written request for said
information will be mailed.

D.     If additional information is not needed the
Complaint Committee shall act on the allegation and a decision shall be
rendered, in writing, within fifteen (15) calendar days of the Complaint
Committee meeting.  The decision shall state the steps taken to correct
the problem or information to show that the allegation was not warranted or
based on fact.  A copy of this decision shall be forwarded to the complainant.

E. The responsible staff member for this procedure is: Mrs. Sabrina
Walden, Vice-President of Administration, Administrative Office; 6055 Gender
Rd, Canal Winchester, OH 43110.

F.   All complainants are
required to attempt resolution through the above process.

G.  Any individual has the right to file
a complaint with the United States Department of Education for issues about
financial aid, waste or abuse of federal funds, special education or civil
rights violations.

H.  Any student has the right to file a
complaint with the Ohio State Board of Cosmetology, 1929 Gateway Circle,   Grove City, OH 43123 or online at
http://www.cos.ohio.gov/Home/Complaints; alleging that the school has violated
division (A) of section
4713.64 of the Revised Code.

I. In
the event any student has followed the above complaint procedure, but does not
feel that an appropriate resolution of the complaint has ensued, such student
may contact the National Accrediting Commission of Career Arts and Sciences, in
writing to the address indicated above, to request an official complaint form
from that organization.